Our Policies

  • Training Refund Policy

    Group Classes

    After a class has started, no refund or credit will be given.

    Cancellations for group classes require a one-week notice or are subject to 100% cancellation fee. If a one-week or less notice is given and we can fill the spot with another student prior to class beginning, we can issue a refund/credit.

    Private Lessons

    Cancellations for private lessons require a 24-hour notice or are subject to 100% cancellation fee

    Class Make-ups

    One free make-up for missed class per class series. Additional make-up sessions are $25.

    Please try to delay any surgeries for your dog until after classes end so you do not need to miss any classes.

  • Camp Health and Safety Protocols

    Summer is right around the corner, and a big part of Hearts and Paws is our summer kids camp - Club Pup. We want to give an update on our Club Pup Camp Covid-19 policy for 2023.

    Our number one priority continues to be ensuring that everyone stays safe and healthy.

    Currently, with Covid-19 cases declining, masks will be optional during the 2023 Club Pup season.

    Please be aware of your child’s health when sending them off to camp every morning. We ask that all families keep their campers home if they have a fever or any Covid-like symptoms.

    This is our best protection from spreading the virus to other campers and their families.

    Hearts and Paws counselors will encourage frequent hand washing and use of hand sanitizer throughout the day, as well to prevent the spread of illness.

  • Club Pup Camp Refund Policy

    Camp Deposits

    Deposits for camp are non-refundable within 4 weeks of camp start unless the slot can be filled.

We Look Forward To Hearing From You

If you have any questions or require further clarification regarding the policies outlined above, we encourage you to reach out to us. Our team at Hearts & Paws is always available to assist with any inquiries, comments, or concerns you may have. We are committed to ensuring that our clients receive the highest level of service and support, as your satisfaction is of paramount importance to us. Please do not hesitate to contact us; we value your feedback and are here to help in any way we can.